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iKnow IT

iKnow IT

Computer Reparateur - Bazel
4.5/5 (570 Google reviews)
Stationsstraat 5, Bazel (2870)
Openingstijden:
Mo-Sa 09:30-18:00

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Klantbeoordelingen

Profielfoto
Nanita

Celebrated a birthday at Hofke van Bazel and while the food was exquisite, the service detracted from the experience. To start, I wrote in the reservation that I would be celebrating my birthday, even added for the first time in Belgium, when I made the reservation several months ago. There was no recognition of it whatsoever - not when we were welcomed, not during the meal, not even writing on the dessert plate and there was no complimentary anything offered. Quite the opposite- we were surprised when we received the bill that included a menu price per person that differed from the posted menu on the Hofke van Bazel menu and worst of all an extra €78 for an optional starter that was never communicated as optional when we were told the menu upon our arrival. We were told the langostine ravioli was the chef’s speciality… not that that the one ravioli included an extra fee. The menu was €125 per person plus the €78 for the optional course that was not explicitly stated plus water plus apperitivo and plus one glass of wine per person totaling €418.
The meal lasted 4.5 hours. We started with finger food in the underground wine cellar where we were given a 30 page wine menu to look at that had only wine bottles in it - never shown a wine by the glass menu prices. Tables that came in more than an hour after us appeared to be rushed to catch up so everyone left the restaurant at the same time. The dining room was beautifully decorated for the holidays however a radio station playing Christmas songs at a higher than medium volume days after Christmas became annoying, the loud volume and songs took away from the truly divine food that was served. And to top it off, this was the first time at a Michelin Star restaurant that a dog was also inside and treated as a welcomed guest - servers bringing it water and snacks.
The Hofke van Bazel had a charming garden in the back where it is possible to host events and there are even rooms available for lodging. Its location is in a cute little village that is next to a mini castle.
And again, the food is clearly the reason the Hofke van Bazel received a Michelin Star - days later, still thinking about the flavor combinations and even the plating. It is unfortunate that the service was not at a quality comparable to the food.

Profielfoto
Amrita D.

We had lunch here recently. The food was decent, nicely plated and technically well executed. There is no taking that away from the kitchen.

Unfortunately, the service made the overall experience feel very mediocre.

About 10–15 minutes into the meal, the hostess repeatedly tried to upsell alcohol and additional courses despite us clearly stating we were not drinking and that we preferred the three-course business lunch due to time constraints. When we selected the three-course option, she audibly sighed and walked away; something the whole table could clearly hear. It came across as dismissive and rude.

Throughout the meal there were continued attempts to upsell palate cleansers, cheese before dessert, and other additions. Of course restaurants can inform guests of options, but the tone felt pushy, as if we were expected to follow her recommendations rather than make our own choices.

In a Michelin-starred restaurant, guests should never feel judged or pressured based on what they order.

After the experience, we spoke with others who had dined here and heard similar feedback about the hostess, which was disappointing to learn. This also seems to appear in other reviews.

We have dined at many Michelin-starred restaurants internationally, and this was by far the most disappointing service we have experienced at that level.

For a €450 three-course lunch for 4 pax, this is not an inexpensive meal. Guests should not leave feeling uncomfortable or pressured.

A shame, because the kitchen clearly does good work.

Profielfoto
Dazzle

We chose this beautiful restaurant which located in the nature with fresh air around for a significant celebration, and we had a wonderful evening here.

We arrived and returned to the Antwerp city by taxi, I would say convenient transportation.

The location is great, we took a walk around the beautiful water before dinner, there was a lot to see around.

The interior design here is pretty, perfect for celebration and important moments.

For the food, I like their colorful placing :)
Fresh ingredients , balanced seasoning with layered flavors.

Plus, great service, they also provide non alcoholic paring with the menu.
And accept our adjustment for the food allergy ingredients.

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